Welcome to griffexplore.com, your go-to destination for outdoor and travel gear! We want you to be completely satisfied with your purchase, but we understand that sometimes things may not work out as planned. Thats why we have a straightforward Return and Refund Policy in place to ensure a hassle-free experience for our valued customers.
Returns Process:
- To initiate a return, please send an email to [email protected] with your order details and reason for the return. We will provide you with further instructions on how to proceed.
- Items must be returned in their original condition within 30 days of purchase to be eligible for a refund or exchange.
- Please note that customers are responsible for return shipping costs unless otherwise agreed upon by our customer service team.
Refund Policy:
Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process your refund within 7-10 business days. Refunds will be issued via cash.
Exchanges:
If you wish to exchange an item for a different size or color, please indicate this in your return request email. We will do our best to accommodate your exchange based on availability.
Non-Returnable Items:
Some items are non-returnable, including gift cards, final sale items, and items marked as non-returnable on our website. Please check the product description before making your purchase.
International Returns:
We happily accept returns from customers worldwide. However, please be aware that international return shipping costs may vary, and customers are responsible for these costs.
If you have any questions or need further assistance regarding our Return and Refund Policy, please dont hesitate to contact us at [email protected]. Our dedicated customer service team is here to help you every step of the way!